Privacy Policy

Effective Date: November 18, 2025
Last Updated: November 18, 2025

This Privacy Policy explains how North Heat & Air (“North Heat & Air”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit our website https://northheatair.com/ (the “Site”) or otherwise interact with us.

Our services and this Site are primarily intended for residents of the United States, with a focus on Washington State.

By using the Site or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

North Heat & Air is a licensed HVAC and electrical contractor serving residential and commercial customers in Washington State, USA.

Company Name: North Heat & Air
Address: 12811 8th Ave W, Suite C-205, Everett, WA 98204, United States
Primary Service Area: Washington State and surrounding communities

Contractor Licenses:

• HVAC Contractor License: NORTHHA754J1
• Electrical Contractor License: NORTHHA750P3

2. What This Policy Covers

This Privacy Policy applies to:

• Visitors and users of https://northheatair.com/
• Individuals who contact us through:
  • Our online contact, service, or estimate forms
  • Phone calls or text messages
  • Email or other communication channels we provide
• Individuals whose information we process in connection with providing HVAC and electrical services

This Policy does not cover the privacy practices of third-party websites, services, or platforms we do not control (for example, Google, Meta/Facebook, YouTube, Housecall Pro, or review sites).

3. Personal Information We Collect

3.1 Information You Provide Directly

When you interact with our Site or contact us, you may provide:

• Identity and contact details
  • First name
  • Last name
  • Phone number
  • Email address
  • Service address or property location
• Message content
  • Details about your HVAC or electrical issue, project, or request
  • Any additional information you choose to include in free-text fields (e.g., “How can we help?”)
• Communication
  • Information you provide when you call, text, or email us
  • Information provided if you respond to any follow-up messages, quotes, or scheduling confirmations

Please do not include sensitive information (such as financial account details, health information, or government ID numbers) in contact forms or free-text messages unless we specifically request it.

3.2 Information Collected Automatically

When you visit or use our Site, we and our service providers automatically collect certain information from your browser or device, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring URL (the page you came from)
• Pages viewed, links clicked, and time spent on the Site
• General location information (based on IP address)
• Technical information related to performance, usage, and security

This information is collected using cookies, pixels, tags, and similar technologies (see Section 6 – Cookies and Similar Technologies).

3.3 Information from Service Providers and Third Parties

We may receive personal information about you from:

• Housecall Pro and similar tools we use to manage scheduling, dispatching, customer communication, and job history
• Analytics and advertising partners, such as Google Analytics, Google Ads, and Meta (Facebook), usually in aggregated or pseudonymous form
• Publicly available sources, such as online directories or review platforms, where you publicly leave feedback about our services

We use this information to operate, improve, and promote our services, and to better respond to your requests.

4. How We Use Your Personal Information

We use the personal information described above for the following purposes:

1. Providing and managing our services
   • Responding to your inquiries and service requests
   • Scheduling appointments, dispatching technicians, and managing HVAC/electrical jobs
   • Preparing estimates, proposals, and invoices (where applicable)
2. Customer communication
   • Communicating with you by phone, text, or email about your appointment, service status, or follow-up
   • Sending you important notices, such as changes to this Privacy Policy or to our terms
3. Operating the Site and improving user experience
   • Operating, maintaining, and securing our website and internal systems
   • Analyzing Site usage and performance to improve content and services
4. Analytics and advertising
   • Understanding how visitors use our Site
   • Measuring the effectiveness of our marketing campaigns
   • Running and optimizing digital advertising (for example, through Google Ads and Meta/Facebook)
5. Business operations
   • Maintaining internal records
   • Managing our business, finances, and operations
   • Evaluating and improving our HVAC and electrical services
6. Legal, safety, and compliance
   • Protecting our rights, property, and safety, as well as that of our customers and others
   • Detecting and preventing fraud, abuse, or security incidents
   • Complying with applicable laws, regulations, and legal processes

5. How We Share Personal Information

We do not sell your personal information for money. We share your information only as reasonably necessary for the purposes listed above, including with:

5.1 Service Providers and Vendors

We share information with trusted third parties who help us operate our business, such as:

• Website hosting and infrastructure providers
  Our Site is hosted on infrastructure that includes DigitalOcean or similar providers.
• Job management and scheduling tools
  For example, Housecall Pro, which we use to manage scheduling, dispatching, and customer records.
• Analytics and advertising partners
  Google Analytics, Google Ads, Google Tag Manager, and Meta (Facebook) Pixel.

These providers may process personal information on our behalf in accordance with our instructions and applicable law.

5.2 Embedded Services and Integrations

When you interact with certain features on our Site, some information may be shared with third parties that provide those features, such as:

• Google Maps, when you view our location or service areas
• YouTube, when you watch embedded videos

These third parties may collect information about you directly through their embedded content. Their use of your information is governed by their own privacy policies.

5.3 Legal and Safety Purposes

We may disclose personal information if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a law, regulation, subpoena, or court order
• Respond to requests from government authorities
• Protect the rights, property, or safety of North Heat & Air, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files that a website stores on your device. They may be set by the website you are visiting (first-party cookies) or by third parties (third-party cookies), such as analytics or advertising providers.

We and our partners use cookies and similar technologies (such as pixels, tags, and scripts) on our Site.

6.2 How We Use Cookies

We use cookies for several purposes, including:

• Essential cookies
  Required for the Site to function properly (for example, to load pages, maintain basic security, or remember basic preferences).
• Analytics cookies
  Help us understand how visitors use the Site, which pages are most popular, and how we can improve the user experience.
• Advertising and marketing cookies
  Used by us and our partners (such as Google and Meta/Facebook) to show you relevant ads and measure the performance of our campaigns.

Because we use tools such as Google Analytics, Google Ads, Meta (Facebook) Pixel, and Google Tag Manager, these providers may set cookies or similar tracking technologies on your device when you visit our Site.

6.3 Your Choices About Cookies

Most web browsers allow you to:

• Block or delete cookies
• Set preferences for how cookies are handled
• Receive notifications when a cookie is set

If you choose to block or delete certain cookies, some parts of our Site may not function properly.

You can also manage certain advertising cookies and interest-based advertising preferences using tools offered by major browsers, platforms, or industry groups (such as the Digital Advertising Alliance).

7. Analytics and Advertising

7.1 Google Analytics

We use Google Analytics to collect information about how visitors use the Site, such as:

• Pages visited and actions taken
• Time spent on the Site
• General location (city/region)
• Browser and device information

Google Analytics uses cookies and similar technologies to collect this information. Data is generally aggregated and does not identify you personally, but Google may associate this information with its own records.

You can learn more about how Google uses data and how you can control it in Google’s own privacy and security resources. You can opt out of Google Analytics by:

• Using the Google Analytics Opt-out Browser Add-on
• Adjusting your browser or device privacy settings

7.2 Google Ads and Meta (Facebook) Pixel

We may use:

• Google Ads (including remarketing and conversion tracking)
• Meta (Facebook) Pixel

These tools help us:

• Measure the performance of our ads
• Show relevant ads to people who may be interested in our HVAC and electrical services

These partners may use cookies, device identifiers, or similar technologies to:

• Collect information about your visits to our Site and other websites
• Show you ads based on your interests and browsing behavior

You can often control or limit interest-based advertising by:

• Adjusting ad settings in your Google, Facebook, or other platform accounts
• Using industry opt-out tools, such as those offered by the Digital Advertising Alliance

8. Housecall Pro and Job Management Tools

We use Housecall Pro and similar third-party tools to help manage:

• Appointments and scheduling
• Dispatching technicians
• Job history and service records
• Certain customer communications (such as confirmations or reminders)

When we enter your information into these tools, your:

• Name
• Contact details (phone, email)
• Service address
• Service details

may be stored on Housecall Pro’s systems. Housecall Pro processes this data as a service provider to us and in accordance with its own privacy policy and terms.

9. Embedded Content and External Links

Our Site may include:

• Embedded Google Maps
• Embedded YouTube videos
• Links to social media platforms, review sites, or other external websites

These third parties may collect information about you when you view or interact with their content, even if you do not have an account with them or are not logged in.

We are not responsible for the privacy practices of third-party sites or services. We encourage you to review their privacy policies before providing any information to them.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our HVAC and electrical services and operate our business
• Respond to your requests and inquiries
• Maintain accurate business and financial records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements

When personal information is no longer needed for these purposes, we will delete or de-identify it, or, if that is not possible (for example, if stored in backups), we will securely store it and isolate it from further use until deletion is possible.

11. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure. These may include:

• Secure servers and hosting infrastructure
• Access controls and internal safeguards
• Encryption or other protective measures where appropriate

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights and Choices

Regardless of where you live, we aim to provide you with meaningful choices about your personal information.

You may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Delete personal information, subject to legal and legitimate business needs

To exercise these rights, please contact us using the details in Section 17 – Contact Us.

12.1 Marketing Communications

If we send you marketing messages, you can ask us to stop at any time by following any unsubscribe instructions or by contacting us directly. We may still send non-marketing messages (for example, appointment confirmations or important service notifications).

12.2 Cookies and Targeted Advertising

You can:

• Adjust your browser settings to block or delete cookies
• Use platform-specific controls (e.g., Google, Facebook) to manage ad settings
• Use industry tools to opt out of certain interest-based advertising

13. State-Specific Rights (United States)

Some U.S. states have specific privacy laws that may give residents additional rights regarding their personal information (for example, rights to know, delete, or limit certain processing).

North Heat & Air is a small business primarily serving Washington State. If you are a resident of a state with applicable privacy laws and you believe such rights apply to you, you may contact us as described in Section 17 – Contact Us. We will review and respond to your request in accordance with applicable law.

14. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us immediately. We will take steps to delete such information as required by law.

We also do not intentionally target our services or marketing specifically to minors or teenagers.

15. International Use

Our Site is intended primarily for individuals in the United States. If you access the Site from outside the United States, you understand that:

• Your information may be transferred to, stored in, and processed in the United States
• The data protection laws in the United States may differ from those in your country

By using the Site or providing information to us, you consent to this transfer.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Operational or legal requirements
• New features or services

When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, you can contact us at:

Postal Address:
North Heat & Air
12811 8th Ave W, Suite C-205
Everett, WA 98204
United States

You can also contact us using the contact forms, phone number, and email address provided on our Site.