Privacy Policy

This Privacy Policy explains how North Heat & Air (“North Heat & Air”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit our website https://northheatair.com/ (the “Site”) or otherwise interact with us.

Our services and this Site are primarily intended for residents of the United States, with a focus on Washington State.

By using the Site or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

North Heat & Air is a licensed HVAC and electrical contractor serving residential and commercial customers in Washington State, USA.

• Company Name: North Heat & Air
• Address: 2615 W Casino Rd Unit 1c, Everett, WA 98204, United States
• Primary Service Area: Washington State and surrounding communities

Contractor Licenses:

• HVAC Contractor License: NORTHHA754J1
• Electrical Contractor License: NORTHHA750P3

2. What This Policy Covers

This Privacy Policy applies to:

• Visitors and users of https://northheatair.com/
• Individuals who contact us through our online contact, service, or estimate forms
• Individuals who contact us through phone calls, text messages, email, or other communication channels we provide
• Individuals whose information we process in connection with providing HVAC and electrical services

This Policy does not cover the privacy practices of third-party websites, services, or platforms we do not control, such as Google, Meta/Facebook, YouTube, Housecall Pro, or review sites.

3. Personal Information We Collect

3.1 Information You Provide Directly

When you interact with our Site or contact us, you may provide:

• Identity and contact details, including first name, last name, phone number, email address, service address, or property location
• Message content, including details about your HVAC or electrical issue, project, or request
• Any additional information you choose to include in free-text fields, such as “How can we help?”
• Information you provide when you call, text, or email us
• Information provided if you respond to follow-up messages, quotes, or scheduling confirmations

Please do not include sensitive information, such as financial account details, health information, or government ID numbers, in contact forms or free-text messages unless we specifically request it.

3.2 Information Collected Automatically

When you visit or use our Site, we and our service providers automatically collect certain information from your browser or device, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring URL, or the page you came from
• Pages viewed, links clicked, and time spent on the Site
• General location information based on IP address
• Technical information related to performance, usage, and security

This information is collected using cookies, pixels, tags, and similar technologies. See Section 6, Cookies and Similar Technologies.

3.3 Information from Service Providers and Third Parties

We may receive personal information about you from:

• Housecall Pro and similar tools we use to manage scheduling, dispatching, customer communication, and job history
• Analytics and advertising partners, such as Google Analytics, Google Ads, and Meta/Facebook, usually in aggregated or pseudonymous form
• Publicly available sources, such as online directories or review platforms, where you publicly leave feedback about our services

We use this information to operate, improve, and promote our services, and to better respond to your requests.

4. How We Use Your Personal Information

We use the personal information described above for the following purposes:

• Providing and managing our services, including responding to inquiries, scheduling appointments, dispatching technicians, managing HVAC/electrical jobs, and preparing estimates, proposals, and invoices where applicable
• Customer communication, including communicating by phone, text, or email about appointments, service status, follow-up, and important notices
• Operating, maintaining, securing, and improving the Site and our internal systems
• Analytics and advertising, including understanding Site usage, measuring marketing campaigns, and optimizing digital advertising through tools such as Google Ads and Meta/Facebook
• Business operations, including maintaining internal records and managing our business, finances, and operations
• Legal, safety, and compliance purposes, including protecting rights, property, and safety, detecting or preventing fraud, and complying with applicable laws and legal processes

5. How We Share Personal Information

We do not sell your personal information for money. We share your information only as reasonably necessary for the purposes listed above, including with the parties described below.

5.1 Service Providers and Vendors

We share information with trusted third parties who help us operate our business, such as:

• Website hosting and infrastructure providers, including DigitalOcean or similar providers
• Job management and scheduling tools, such as Housecall Pro
• Analytics and advertising partners, including Google Analytics, Google Ads, Google Tag Manager, and Meta/Facebook Pixel

These providers may process personal information on our behalf in accordance with our instructions and applicable law.

5.2 Embedded Services and Integrations

When you interact with certain features on our Site, some information may be shared with third parties that provide those features, such as Google Maps when you view our location or service areas, and YouTube when you watch embedded videos.

These third parties may collect information about you directly through their embedded content. Their use of your information is governed by their own privacy policies.

5.3 Legal and Safety Purposes

We may disclose personal information if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a law, regulation, subpoena, or court order
• Respond to requests from government authorities
• Protect the rights, property, or safety of North Heat & Air, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files that a website stores on your device. They may be set by the website you are visiting, called first-party cookies, or by third parties, such as analytics or advertising providers.

We and our partners use cookies and similar technologies, such as pixels, tags, and scripts, on our Site.

6.2 How We Use Cookies

We use cookies for several purposes, including:

• Essential cookies, which are required for the Site to function properly
• Analytics cookies, which help us understand how visitors use the Site and how we can improve the user experience
• Advertising and marketing cookies, which are used by us and our partners to show relevant ads and measure campaign performance

Because we use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, and Google Tag Manager, these providers may set cookies or similar tracking technologies on your device when you visit our Site.

6.3 Your Choices About Cookies

Most web browsers allow you to block or delete cookies, set preferences for how cookies are handled, and receive notifications when a cookie is set.

If you choose to block or delete certain cookies, some parts of our Site may not function properly. You can also manage certain advertising cookies and interest-based advertising preferences using tools offered by major browsers, platforms, or industry groups such as the Digital Advertising Alliance.

7. Analytics and Advertising

7.1 Google Analytics

We use Google Analytics to collect information about how visitors use the Site, such as pages visited, actions taken, time spent on the Site, general location, browser information, and device information.

Google Analytics uses cookies and similar technologies to collect this information. Data is generally aggregated and does not identify you personally, but Google may associate this information with its own records.

You can learn more about how Google uses data and how you can control it in Google’s own privacy and security resources. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on or adjusting your browser or device privacy settings.

7.2 Google Ads and Meta (Facebook) Pixel

We may use Google Ads, including remarketing and conversion tracking, and Meta/Facebook Pixel. These tools help us measure ad performance and show relevant ads to people who may be interested in our HVAC and electrical services.

These partners may use cookies, device identifiers, or similar technologies to collect information about your visits to our Site and other websites and to show ads based on your interests and browsing behavior.

You can often control or limit interest-based advertising by adjusting ad settings in your Google, Facebook, or other platform accounts, or by using industry opt-out tools such as those offered by the Digital Advertising Alliance.

8. Housecall Pro and Job Management Tools

We use Housecall Pro and similar third-party tools to help manage appointments and scheduling, dispatching technicians, job history and service records, and certain customer communications such as confirmations or reminders.

When we enter your information into these tools, your name, contact details, service address, and service details may be stored on Housecall Pro’s systems. Housecall Pro processes this data as a service provider to us and in accordance with its own privacy policy and terms.

9. Embedded Content and External Links

Our Site may include embedded Google Maps, embedded YouTube videos, and links to social media platforms, review sites, or other external websites.

These third parties may collect information about you when you view or interact with their content, even if you do not have an account with them or are not logged in.

We are not responsible for the privacy practices of third-party sites or services. We encourage you to review their privacy policies before providing any information to them.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our HVAC and electrical services, operate our business, respond to requests and inquiries, maintain accurate business and financial records, comply with legal, tax, and regulatory requirements, resolve disputes, and enforce our agreements.

When personal information is no longer needed for these purposes, we will delete or de-identify it, or, if that is not possible, such as if stored in backups, we will securely store it and isolate it from further use until deletion is possible.

11. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure. These may include secure servers and hosting infrastructure, access controls and internal safeguards, and encryption or other protective measures where appropriate.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights and Choices

Regardless of where you live, we aim to provide you with meaningful choices about your personal information.

You may request to access the personal information we hold about you, correct or update inaccurate information, or delete personal information, subject to legal and legitimate business needs. To exercise these rights, please contact us using the details in Section 17, Contact Us.

12.1 Marketing Communications

If we send you marketing messages, you can ask us to stop at any time by following any unsubscribe instructions or by contacting us directly. We may still send non-marketing messages, such as appointment confirmations or important service notifications.

12.2 Cookies and Targeted Advertising

You can adjust your browser settings to block or delete cookies, use platform-specific controls such as Google and Facebook ad settings, and use industry tools to opt out of certain interest-based advertising.

13. State-Specific Rights (United States)

Some U.S. states have specific privacy laws that may give residents additional rights regarding their personal information, such as rights to know, delete, or limit certain processing.

North Heat & Air is a small business primarily serving Washington State. If you are a resident of a state with applicable privacy laws and you believe such rights apply to you, you may contact us as described in Section 17, Contact Us. We will review and respond to your request in accordance with applicable law.

14. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us immediately. We will take steps to delete such information as required by law.

We also do not intentionally target our services or marketing specifically to minors or teenagers.

15. International Use

Our Site is intended primarily for individuals in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, and that data protection laws in the United States may differ from those in your country.

By using the Site or providing information to us, you consent to this transfer.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational or legal requirements, or new features or services.

When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, you can contact us at:

You can also contact us using the contact forms, phone number, and email address provided on our Site.