Quick online application
Heating & Cooling Performance
Review the affected mode and operating pattern. Relevant checks can involve controls, electrical components, airflow, or the refrigerant circuit, depending on the finding.
Heat Pump Repair in Seattle
Heat pump not heating, not cooling, or struggling to switch modes? Get a free visit and fault diagnosis from North Heat & Air, with a repair price to approve before work starts.
Schedule today For SAME DAY SERVICE!
Upgrade Today With 0% Financing
- Quick online application
- Flexible payment options
- Fast credit decisions
Plan Your Project With Confidence
Free Project Estimate
Tell us about your project, and we'll help you understand your options and estimated cost before you commit.
Request My Free Estimate
Get a Preliminary Project Estimate From Home
Same-Day Estimates via Photos or Video Call
Understand the Change in Your Heat Pump’s Operation
Long cycles, a defrost cycle, and cooler-feeling supply air can differ from furnace operation. We separate normal behavior from a fault that needs attention.
-
Tell Us Which Mode Is Affected
A system may cool properly but struggle to heat, or the reverse. The mode, outdoor conditions, and thermostat messages help focus the assessment.
-
Notice Lasting Changes
Persistent ice, repeated shutdowns, or a home that no longer reaches the setting deserve attention. Describe what is different from the system’s usual behavior.
-
Check the Connected Equipment
The outdoor unit works with indoor equipment, controls, and sometimes backup heat. The cause may involve more than one part of that arrangement.
What We Review During Heat Pump Repair
Diagnosis is free and follows the problem you report. We explain the findings and proposed repair before you approve the work.
Defrost & Outdoor Operation
Investigate persistent icing, unusual cycling, or outdoor-unit behavior. Brief defrost operation differs from ice that continues building and prevents normal performance.
Indoor Airflow & Backup Heat
Consider the indoor unit, ducts, filter path, and any supplemental heating arrangement. A thermostat message alone is not enough to identify which component needs work.
Repair & Operating Check
Complete the approved repair and check the system’s response. Explain what was corrected and any further concerns, with a two-year workmanship warranty on North’s work.
Not Sure Whether It Is a Fault or Defrost?
Tell us what you see, how long it lasts, and whether the house is staying comfortable.
Home Comfort Brands
Explore familiar names in heating, cooling, and home comfort. Ask North about options for your system.
What Customers Say
We help Seattle-area homeowners stay comfortable with practical heating, cooling, electrical, and air quality service from a team that treats every home with care.
FREE ESTIMATEUse the previous and next buttons, swipe the reviews, or use arrow, Home, and End keys while the review area or a review button is focused.
On Time and Respectful
I had an issue with my heat pump, and North Heat & Air fixed it. This is a company that is well worth your time and money - highly recommended! They were on time, respectful of my property, and kept everything clean during the visit. Their communication was excellent before, during, and after the service. The pricing was fair, and I was able to pay easily online by credit card. I’ve done the research for you - just book an appointment with them.
Prompt, Clear Communication
North Heat & Air was fantastic. Communication was always prompt and clear. I had a new forced air heat pump installed replacing an old oil furnace. The price was very fair and the work was professional. I would highly recommend them.
Expert Furnace Installation
I got three bids, and North Heat & Air offered an excellent price on a Trane furnace. More importantly, I was impressed with the team - they even checked whether my old furnace could be saved first. The new furnace was installed expertly in half a day, works flawlessly, and they were able to fit me in quickly. I couldn’t be happier.
Installed in One Day
Very happy with my new system, they arrived on time and spent 11 hours installing everything in one day so we didn’t have to go a night without heat. Got multiple bids and they were very reasonable. Would not hesitate to recommend to friends and family.
Great Value for a Heat Pump
Highly recommended. I needed a new heat pump and air handler, got 5 bids, and North Heat & Air offered one of the best prices with a much better SEER 18 system. They came out 2 days later and completed the full installation in one day, which was a huge help during winter. The team was knowledgeable, professional, and walked me through everything I needed to know for operation and maintenance. Can’t go wrong.
Smooth and Stress-Free
North Heat and Air did a great job installing my new furnace and AC. The team was professional, on time, and easy to work with. They explained everything clearly and made the whole process smooth and stress-free. The system works great and my home is much more comfortable. Highly recommend!
Exceeded Our Expectations
We wanted an upgrade for our central AC unit. They had the best price and came highly recommended. Arrived on time and worked tirelessly throughout the day to remove the old unit and install the new one. The work they did exceeded our expectations.
Customer reviews.
Get Your Heat Pump Checked and Explained
We connect the symptoms to a repair recommendation you can review.
-
Request the Free Assessment
Share your location, system type, and whether heating, cooling, or both are affected. We arrange the visit and call or message before arrival.
-
Review the Cause & Price
We diagnose the cause at no charge and explain the repair and any required parts. You approve the price before work starts.
-
Complete the Agreed Repair
We perform the approved work, check operation, and review the result. Technicians wear shoe covers inside and clean up after the job.
Restore Your Heat Pump’s Performance
Start with a free visit and a diagnosis based on how your system is behaving.
Heat Pump Problems Can Affect More Than One Season
Your heat pump may be the home’s heating system in winter and its air conditioner in summer. When performance changes, knowing which mode is affected helps start the diagnosis. Tell us whether the air feels different, the house is taking longer to reach the setting, or the equipment has stopped altogether.
North Heat & Air offers heat pump repair in Seattle and surrounding communities from our Everett base. The visit and fault diagnosis are free. We repair all heat pump brands, including systems installed by other companies, and explain the repair price for your approval before work begins.
Recognize a Defrost Cycle Without Dismissing Persistent Ice
In heating mode, frost can form on an outdoor heat pump coil. The system periodically clears it through a defrost cycle. A brief change in sound or a cloud of water vapor can be part of that process. It should not be confused with smoke, a burning odor, or ice that keeps accumulating.
If the unit remains heavily iced, repeatedly enters an unusual cycle, or cannot keep the home warm, request an assessment. Do not chip ice from the coil, pour hot water on the unit, or open its covers. Describe what you can see from a safe position and how long it has continued.
Look at the Thermostat and the Home Together
A heat pump can have a different operating rhythm from a furnace. Longer runs are not automatically a fault, especially with equipment that adjusts its output. The useful question is whether it is maintaining the expected temperature and whether its behavior has changed.
Note the selected mode, room temperature, and any message shown on the normal thermostat display. An auxiliary-heat indication needs context; it does not, by itself, diagnose a broken heat pump. Tell us when the message appears and whether backup heat is running more than it used to.
Find the Cause Before Replacing a Part
Weak heating or cooling can involve airflow, controls, outdoor operation, or the refrigerant circuit. A problem in the indoor unit can affect the same rooms as a problem outside. Where a furnace or another supplemental source is connected, its operation may also be relevant.
We explain what the assessment reveals and which repair addresses it. If a refrigerant issue is suspected, the reason for the problem needs investigation; adding refrigerant is not a complete answer to every performance complaint. Electrical and refrigerant work belong with a qualified professional.
Decide Whether the Repair Fits the System’s Condition
A specific fault does not automatically mean the entire heat pump needs replacing. Consider the diagnosis, service history, parts availability, and whether the system met your comfort needs before the breakdown. A substantial repair or recurring failures may justify comparing a replacement.
Our heat pump installation page explains the wider decisions involved in a new system. If you have wall-mounted or other ductless indoor units, our mini-split repair service addresses that equipment arrangement.
Care After the Fault Is Corrected
Heat pumps work across heating and cooling seasons. Our maintenance includes inspection, equipment-appropriate coil cleaning, filters, drainage and electrical checks, and system-performance measurements. Our membership options provide a way to plan recurring care for working equipment.
Arrange Service With Clear Expectations
Share your address, the affected mode, and recent repair history when booking. We provide photos and written findings so you have a clear record of the result. North is licensed, bonded, and insured, and our own technicians carry out the repair. We wear shoe covers on entering the home and clean up after the work.
North’s repairs include a two-year workmanship warranty for issues with our work. Request a free heat pump assessment or call (425) 550-2203.
Frequently Asked Questions
Possible explanations include a temporary operating transition, airflow or control issues, or a fault affecting heat production. What matters is the duration, thermostat setting, and whether the room temperature is falling. We assess those details before recommending a repair.
A brief cloud of water vapor can occur during defrost in heating mode. Persistent icing, repeated abnormal cycles, or loss of comfort deserves attention. Smoke or a burning smell is a different concern; stop using equipment that can be shut off safely and seek urgent help.
Supplemental heat can run under particular outdoor conditions or control settings. A change from the system’s normal pattern may also point to a performance problem. Tell us the weather conditions, thermostat changes, and whether the home reaches the set temperature.
Yes, the assessment can address whichever operating modes are affected. Tell us if the problem changes between heating and cooling or if one mode has not been working for some time. That history helps direct the diagnosis.
Do not chip ice, pour hot water onto the equipment, or open covers. Those actions can damage components or create a hazard. Persistent or heavy ice needs professional assessment of the cause.
The cost depends on the finding, parts, access, and work required. North’s visit and diagnosis of the fault are free. We explain and price the proposed repair, then obtain your approval before beginning the work. Financing at 0% APR for 12 months is available for the agreed repair, subject to credit approval and offer terms.
Yes. We repair all equipment brands, including installations by another company. Our own professional technicians perform the work, and our two-year workmanship warranty covers the repairs we complete.
North provides a two-year workmanship warranty for issues with our repair work. This is separate from unrelated equipment failures and the manufacturer’s own product coverage.
